The ramp is made of box-corrugated polypropylene--one of the strongest, most durable materials available that can float. In addition, the polypropylene used is UV- and chemical- resistant. Because of this, we know it will hold up for a very long time--one has been installed in a pool in Charleston, SC for over 4 years, still looks great and is going strong.
2 year warranty against product manufacturer defect (this does not include problems due to improper installation)
In order to keep costs down, we have our ramp kits assembled at the SC Vocational Rehabilitation Department's Charleston Training Center. You can imagine how tedious it is to count out all the nuts, bolts, washers, etc for each kit and assemble it ... occasionally there are mistakes and parts are miscounted or missing. Having a ramp with a missing part does not mean it is defective. Just let us know as soon as you discover a part is missing and we will send the replacement part out by first class US mail, so that you can assemble your ramp and put it to use.